Refund policy

Our Return Policy

JOINICE, operated by HONGKONG BAOPU TRADING LIMITED, provides the following return and refund information for purchases made at https://www.joinice.net/. Nothing here restricts consumer rights that cannot legally be excluded.

Change-of-Mind Returns

For a change-of-mind return without a product quality issue, you may request a return within 15 days after delivery. The item should be in a condition eligible for return, with its parts and accessories included. For furniture that has been unpacked or assembled, [ASSEMBLED_FURNITURE_RETURN_ELIGIBILITY — TO CONFIRM]. If a non-defective return is accepted, the buyer is responsible for the return shipping charges.

Before returning any item, email nuoqihome@outlook.com with your order number, item and reason for return. Our team will provide return instructions and an approved return destination. Do not send furniture to our Hong Kong registered business address unless expressly instructed.

Return Shipping and Fees

The buyer pays return shipping for eligible change-of-mind returns or other non-defective returns. A restocking/handling fee applies, but the amount or percentage and the conditions for charging it are [RESTOCKING_FEE_AMOUNT_AND_RULES — TO CONFIRM BEFORE PUBLICATION]. Any applicable charge must be clearly disclosed before the purchase and applied only as permitted by law. We will provide return instructions before items are sent back.

If goods arrive damaged, defective or incorrect due to our error, we will offer an appropriate remedy at no additional cost, including reasonable transportation expenses that we are required to bear under applicable law or our warranty.

Damage, Defects and Missing Parts

If an item arrives damaged, defective, incomplete or different from what you ordered, contact nuoqihome@outlook.com with photographs and your order number. We provide missing or replacement components free of charge where suitable to resolve the issue. Other remedies, such as repair, exchange, return or refund, may be available where appropriate or required by applicable law.

You do not need to keep an item in unused or original packaging condition when doing so would conflict with your statutory rights regarding defective goods.

Cancellations and Exchanges

You may request to cancel an order at any time before it has shipped. Please email nuoqihome@outlook.com promptly; if the order has already shipped, the request will be handled under the return process and applicable law. Product exchanges depend on stock availability; when a direct exchange is not available, we may arrange a return and a separate new purchase.

Refunds

Once a refund is approved and any necessary return inspection is complete, we initiate the eligible refund to the original payment method within 2 days, unless an earlier refund is required by law. [TO CONFIRM: whether “2 days” means calendar days or business days.] Your bank or card provider may take additional time to post the funds.

Any permitted deduction, including an applicable disclosed return fee, will be explained before a refund is processed. Where required by law or where the issue is attributable to us, appropriate original or return shipping costs will also be refunded.

Exceptions and Customer Support

Products clearly identified as clearance items or “Final Sale” are not eligible for change-of-mind returns or other non-quality-related returns. This restriction does not remove rights to a remedy for defective, damaged, incorrect or misdescribed goods, or any other non-waivable consumer protections.

Return address or return instructions are provided upon return authorization.